Complex 7 Lighting

Your Right of Cancellation and Returns Policy (Consumer Distance Selling Regulations)

You have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods (see below), providing the goods have not been fitted, assembled or modified in any way and providing they are returned with the original packaging and providing the goods are in an “As ┬áNew” condition. This does not apply to goods that have been manufactured or modified specifically for you as these can not be returned for credit under the Consumer Distance Selling Regulations.

To exercise your right of cancellation after the goods have been dispatched you must first email all details including name, address, telephone number date of purchase and order number.

If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
If you are given authorisation to return goods to the supplier then you are to do so within 14 days.

The consumer distance selling regulations do not apply for Business to Business transactions.